Tenant FAQs

Move-In Questions

• Who are the utility providers?

  We partner with a utility concierge service that can assist in setting up water, gas, and electric. Contact the office for details.

• Do I need renters insurance?

  Yes. Renters insurance is included as part of the required Resident Benefit Package.

• What if I didn’t receive a mail key?

  Contact the office. Some properties do not require a mail key, but we’ll assist where necessary.

• Where is my lease copy?

  You can access your lease in the tenant portal under “File Library.” If you don’t see it, contact the office.

• How long do I have to complete the move-in inspection?

  It should be completed within three days of lease signing.

• Are move-in inspection work orders automatically handled?

  No. Submit maintenance requests separately via portal, text, email, or phone.

Lease Renewal

• How do I give notice to vacate?

  Written 30-day notice is required, even at the end of the lease term.

• I want to renew my lease—who do I contact?

  No one. Lease renewals are automatically offered as needed. If you do not receive a renewal, you should contact the office at that point to get further information.

• When will I receive my lease renewal?

  Renewals are sent 30–70 days before your lease ends.

• How are lease renewals sent?

  Via email for electronic signature. Paper copies can be mailed upon request.

• What happens if I don’t give enough notice to vacate?

  You may be charged additional fees or penalties. Contact a Property Manager for details.

• Can you help me buy a home?

  Yes! We work with realtors who specialize in helping renters become homeowners.

• Is there a cost if I rent another Magnolia home?

  Yes. A new security deposit is required, and the full first month’s rent is due at lease signing.

Move-Out Questions

• Do you show the property before I move out?

  Yes, with 24-hour notice. Showings reduce vacancy time and benefit both tenants and owners.

• Do I get prorated rent if I turn in keys early?

  Not always. Speak with a Property Manager about your specific situation.

• How do I give you my forwarding address?

  Complete the move-out form and return it with your keys.

• When do I get my deposit back?

  Deposits are processed within 30 days of move-out.

• How do I officially move out?

  Submit written 30-day notice, clean the unit, and return all keys.

Maintenance

• What is considered an emergency?

  Fire, flood, or any situation that threatens life or property.

• How do I report emergency maintenance after hours?

  Via text or voicemail at 864-845-1408 or email. Always call 911 for life-threatening emergencies.

• Do I need to be home for repairs?

  No, but pets must be secured and we must have a working key on file.

• What does a beeping smoke detector mean?

  The battery likely needs replacing. If it continues after battery replacement, submit a work order.

• Do I have to pay for maintenance?

  Only if the issue is caused by tenant negligence or missed appointments. Trip fees may apply.

• Who do I contact about an open work order?

  Call, email, or text the office for updates.

• How quickly will I be contacted after submitting a request?

  During office hours, we respond as quickly as possible. After hours, the next business day.

• How do I change my A/C filter or find the size?

  Instructions vary by property. Contact the office if unsure.

General Resident Questions

• Can I get a satellite dish?

  Only with written approval. Contact the office before installation.

• Can I sublease or add a roommate?

  No subleasing is allowed. Roommates must be approved and added to the lease.

• Can I paint or make changes to the home?

  Not without written approval from Magnolia.

• Can I change or add locks?

  You may change locks, but must provide a key to the office. No additional locks allowed.

• Is smoking allowed?

  No. All Magnolia-managed properties are non-smoking.

• Who maintains the lawn?

  Usually the tenant. Check your lease for details.

• Do you require renters insurance?

  Yes, through the Resident Benefit Package.

• Can you enter the home without notice?

  In emergencies, with a 24-hour notice, or if you put in a work order.

• Who pays for property maintenance?

  The owner pays for normal wear and tear. You are responsible for damages caused by neglect.

• What should I do if I can’t pay rent?

  Contact a Property Manager immediately.

• Can late fees be waived?

  No. Late fees are enforced consistently under Fair Housing law.

• How do I pay rent?

  We accept check, money order, cashier's check, credit card (with fee), and e-check (with a $5 fee).

• When is rent due?

  Rent is due on the 1st. A $50 late fee is charged if not received by the 5th.

• Where do I mail rent payments?

  Magnolia Rental PM
  1707 Hwy 86
  Piedmont, SC 29673

• What if I lock myself out?

  We do not offer lockout service. You may borrow a key from the office (during hours) or call a locksmith. A $100 fee applies if the key is not returned.

Application Process

• How do I apply?

  Apply online, at a showing, or in our office.

• What is the application fee?

  $45 per applicant, non-refundable. Online applications must be paid by card.

• Do I need to apply again if I choose a different property?

  No. Applications are valid for 3 months and transferable between properties.

• How long does it take to process?

  About 24 hours. If more info is needed, we’ll contact you.

• Do you accept Section 8?

  Yes, for most properties. Some exclusions may apply. Check with our office.

• Are pets allowed?

  Depends on the property. If permitted, a pet fee applies and specific restrictions may apply.