Tenant FAQs

Answers to your common questions

  • At Magnolia Rental Property Management, we work on a first-come, first-served basis, meaning a completed application and a deposit are required to secure (hold) the property. We encourage you to apply as soon as you find a home you love so we can get the process started and make it yours.

  • Move-in costs vary by property, and we will always walk you through exactly what is expected before you commit to anything. In most cases, residents are required to pay the first month's rent and a security deposit prior to move-in. Some properties may also require last month's rent, and our team will make sure every detail is communicated clearly and upfront.

  • All applicants must be of legal age to enter into a lease agreement, which is generally 18 years or older. Our team is happy to answer any questions you have about the application process before you get started.

  • Security deposits are generally refundable at the end of your lease, provided the property is returned in good condition with no damage beyond normal wear and tear and all lease terms have been fulfilled. Deductions may apply for unpaid rent, documented damages, or cleaning fees. We handle the entire deposit disposition process with transparency and care, in accordance with applicable state timelines and requirements.

  • A cosigner may be required when you do not fully meet the income, credit, or rental history qualifications on your own. Cosigners are held to the same financial standards and must sign a guarantor agreement. Our team reviews every application thoroughly and will let you know if a cosigner would help strengthen yours.

  • We make the application process as smooth as possible. Applications can be submitted online or in person and require a completed application form, an application fee, proof of income, and valid identification. Our team is here to guide you through each step so nothing feels overwhelming.

  • Paying rent is simple and convenient. Most residents pay through our online tenant portal, which allows for quick electronic payments from anywhere. Automatic bank transfers and check or money order options may also be available depending on the property. We believe that clear, accessible systems make for a better rental experience all around.

  • We understand that pets are part of the family. Before bringing a new pet into your home, please review your lease agreement and reach out to our team directly. Some properties welcome pets with an additional pet deposit or monthly pet rent, while others have specific restrictions in place. We will help you find the right path forward.

  • This would vary and you should contact the office for specific answers, in general, once the lease comes up for renewal, both tenants can send in an email stating who is moving and the deposit will stay with the tenant remaining in the property.

  • We appreciate you giving us advance notice, and we want to make your move-out experience as stress-free as possible. Most leases require written notice before vacating, so please review your lease for the specific notice period and submit your intent to vacate in writing before the deadline. Our team will guide you through the next steps, including move-out expectations and deposit return procedures.

  • Magnolia Rental Property Management takes maintenance seriously because we know it directly affects your comfort and satisfaction as a resident. We handle routine repairs and maintenance coordination on behalf of property owners. Residents may be responsible for costs associated with damages resulting from negligence or misuse. All maintenance requests should be submitted promptly through the proper channels so we can respond quickly and keep every property in the best possible condition.

Move-In

  • Yes. Renters insurance is included as part of the required Resident Benefit Package, giving you protection and peace of mind from day one.

  • Please contact our office. Some properties don't require a mail key, but we're happy to help if yours does.

  • Your lease is available anytime in the tenant portal under File Library. If you don't see it there, reach out to our office and we'll get you a copy.

  • Your move-in inspection should be completed within three days of signing your lease.

  • No. Any maintenance needs noted during your move-in inspection should be submitted separately as a maintenance request through the portal, text, email, or phone.

Lease Renewal

  • We require written notice at least 30 days in advance, even if you're simply allowing your lease to end at its natural expiration.

  • You don't need to contact anyone, lease renewals are automatically offered as needed. If your renewal doesn't arrive when expected, reach out to our office and we'll look into it.

  • Lease renewals are typically sent 30 to 70 days before your lease is set to expire.

  • Renewals are sent by email for electronic signature. A paper copy can be mailed to you upon request.

  • You may be charged additional fees or penalties. Please contact your Property Manager for the specifics that apply to your lease.

  • Yes! We work with realtors who specialize in helping renters transition into homeownership, and we're happy to make an introduction.

  • Yes. Moving into another Magnolia-managed home requires a new security deposit and the full first month's rent due at signing, the same as any new lease.

Move-Out

  • Yes, and we'll always give at least 24 hours' notice. Showing the property before you move out helps reduce vacancy time, which benefits both residents and owners.

  • Not always. If you're considering turning in your keys ahead of your move-out date, speak with your Property Manager about how that applies to your specific situation.

  • Complete the move-out form and return it along with your keys, and we'll have your forwarding address on file.

  • Security deposits, along with any itemized deductions, are processed within 30 days of your move-out date.

  • Submit your written 30-day notice, leave the unit clean, and return all keys, and you're officially moved out.

Maintenance

  • Fire, flooding, or any situation that threatens life or property is considered a maintenance emergency.

  • You can reach us after hours by text or voicemail at 864-845-1408, or by email. You can also report maintenance through our online tenant portal. In a life-threatening emergency, always call 911 first.

  • No, you don't need to be home. Just make sure pets are secured and that we have a working key on file so our vendors can get in and out safely.

  • A beeping smoke detector usually just needs a new battery. If it keeps beeping after you've replaced the battery, submit a work order and we'll take care of it.

  • You can call, email, or text our office anytime for an update on an open work order.

  • During office hours, we respond as quickly as possible. If you submit after hours, expect to hear from us the next business day.

  • Instructions can vary by property, so if you're not sure what size filter you need or how to change it, just contact our office and we'll help.

General Resident Questions

  • Satellite dishes are allowed only with written approval, so please contact our office before any installation.

  • Subleasing isn't allowed, but roommates can be added to your lease once they've been approved through our standard application process.

  • Any painting or changes to the home require written approval from Magnolia Rental Property Management before you get started.

  • This can vary by property, please contact the office to get approval.

  • No. All Magnolia Rental Property Management homes are non-smoking properties.

  • Lawn maintenance responsibility is usually the tenant's, but check your lease for the specifics that apply to your property.

  • We only enter without advance notice in a genuine emergency. Otherwise, we'll always give at least 24 hours' notice, or we may enter in response to a work order you've submitted.

  • Contact your Property Manager right away. The sooner we hear from you, the more we can help you work through the situation.

  • No. Late fees are applied consistently for every resident in accordance with Fair Housing law.

  • Rent is due on the 1st of the month, and a $50 late fee applies if it hasn't been received by the 5th.

  • Rent payments can be mailed to Magnolia Rental PM, 1707 Hwy 86, Piedmont, SC 29673.

  • We don't offer a lockout service, but you're welcome to borrow a key from our office during business hours, or call a locksmith. If you borrow a key and don't return it, a $100 fee applies.

General Resident Questions

  • The application fee is $60 per applicant and is non-refundable. Online applications require payment by card.

  • No. Your application stays valid for 3 months and can be transferred to a different Magnolia property during that time.

  • Applications are typically processed within about 24 hours. If we need any additional information from you, we'll be in touch.

  • Yes, for most of our properties, though some exclusions may apply. Check with our office to confirm the property you're interested in.